CelfocusOneTrace
Squad console

Install OneTrace Bubble

Report a problem in one click. The bubble captures the screenshot, the last seconds of the session, network calls and correlation IDs, masked in your browser before anything is sent.

For testers

Load it in Chrome

  1. Download the extension. Enter the team token you were given and it's ready to use. Without it, you can add the token later in the extension's Settings.
  2. Unzip it. You get a folder called onetrace-bubble. Keep it: Chrome loads the extension from there.
  3. Open the extensions page. Paste this in the address bar: chrome://extensions
  4. Turn on Developer mode (top right), click Load unpacked and pick the onetrace-bubble folder.
  5. Try it. Open the demo app, submit the order, and click the red bubble at the bottom right. Pin OneTrace to the toolbar to see replies from the squad.

Updating: download again, replace the folder's contents, then click the reload icon on OneTrace in chrome://extensions.

For IT

Managed install through Chrome policy

Chrome and Edge install and update OneTrace from this Hub, with no Web Store and no developer mode, on managed devices. People can't disable it, and its settings come from policy, not from the package.

Squad leads: the Console's Install page makes ready-to-deploy files for the Google Admin console, Intune or Group Policy, macOS MDMs and Linux, with sign-in for each person or a team token.

Extension ID
Update URL
Package
onetrace.crx (signed CRX3; Chrome fetches it for you)